DESCRIPTION
Job summary
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. ..
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent.
- Good Understanding of basic computer hardware concepts and terminologies.
- Experience in supporting end-user hardware equipments like Desktop, laptops, Printers and scanners.
- Experience in supporting Windows operating system and Client software like MS Office, VPN etc.
- Good knowledge on networking concepts and basic troubleshooting.
- Basic Linux systems administration skills.
- Strong troubleshooting skills of IT systems
- Good written and verbal communication skills. Comfortable communicating in person and via phone/e-mail with peers, management, contractors and vendors.
- You may be required to engage in physical warehouse activities like -
- Ability to travel up to 70%, both with in the city and with in the region.
- Willingness to work flexible shifts and schedule including weekends, nights, and holidays.
- Employees would be expected to be flexible with their shift timings during peaks, when trouble shooting incidents, project deliverables etc
- Ability replace Ability to move IT equipment’s as well as standing and walking during shift
PREFERRED QUALIFICATIONS
- 1-3 years of experience in IT support.
- Experience troubleshooting thin clients, PCs, scanners, and portable handheld terminals / Barcode scanners.
- Experience troubleshooting and maintaining laser printers and zebra printers.
- Experience in supporting switches, wi-fi, routers & firewall.
- Inventory management skills.
- Experience in supporting Apple Mac systems, MacOS and Linux systems.
- Network +/ CCNA Certification or equivalent experience/knowledge.
- A+ Certified or equivalent experience/knowledge.
- Ability to manage multiple customer requests simultaneously.
- Ability to prioritize work based on department and production objectives.
- Willingness to relocate as business needs arise for career advancement opportunities.