Total Quality Management
1. ______________ is not a process tools for TQM systems
- process flow analysis
- histograms
- plier
- control charts
Correct answer: (C)
plier
2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).
- 2
- 2.4
- 3
- 3.4
Correct answer: (D)
3.4
3. Inspection, scrap, and repair are examples of ______________
- internal costs
- external costs
- costs of dissatisfaction
- societal costs
Correct answer: (A)
internal costs
4. ______________ are used in six sigma
- black belt
- green belt
- both black belt and green belt
- none of the Above
Correct answer: (C)
both black belt and green belt
5. Customers are primarily concerned with ______________
- Communication, courtesy, and credibility of the sales person
- Competence, courtesy, and security of the sales person
- Competence, responsiveness, and reliability of the sales person
- Communication, responsiveness, and cleverness of the sales person
Correct answer: (A)
Communication, courtesy, and credibility of the sales person
6. Assured quality is necessary for building customer confidence.
- correct
- correct to some extent
- correct to great extent
- incorrect
Correct answer: (A)
correct
7. ______________ is about supplying customers with what they want when they want it.
- JUT
- HET
- JAT
- JIT
Correct answer: (D)
JIT
8. ______________ are the areas that will be covered by the organization's processes
- process areas
- product Areas
- private areas
- preset areas
Correct answer: (A)
process areas
9. All of the following costs are likely to decrease as a result of better quality except ______________
- customer dissatisfaction costs
- inspection costs
- maintenance costs
- warranty and service costs
Correct answer: (C)
maintenance costs
10. "Quality is defined by the customer" is
- An unrealistic definition of quality
- A user-based definition of quality
- A manufacturing-based definition of quality
- A product-based definition of quality
Correct answer: (B)
A user-based definition of quality
Thursday, December 30, 2021