Total Quality Management 1. ______________ is not a process tools for TQM systems
process flow analysis histograms plier control charts View answer Correct answer: (C)
2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).
2 2.4 3 3.4 View answer Correct answer: (D)
3. Inspection, scrap, and repair are examples of ______________
internal costs external costs costs of dissatisfaction societal costs View answer Correct answer: (A)
4. ______________ are used in six sigma
black belt green belt both black belt and green belt none of the Above View answer Correct answer: (C)
5. Customers are primarily concerned with ______________
Communication, courtesy, and credibility of the sales person Competence, courtesy, and security of the sales person Competence, responsiveness, and reliability of the sales person Communication, responsiveness, and cleverness of the sales person View answer Correct answer: (A)
6. Assured quality is necessary for building customer confidence.
correct correct to some extent correct to great extent incorrect View answer Correct answer: (A)
7. ______________ is about supplying customers with what they want when they want it.
JUT HET JAT JIT View answer Correct answer: (D)
8. ______________ are the areas that will be covered by the organization's processes
process areas product Areas private areas preset areas View answer Correct answer: (A)
9. All of the following costs are likely to decrease as a result of better quality except ______________
customer dissatisfaction costs inspection costs maintenance costs warranty and service costs View answer Correct answer: (C)
10. "Quality is defined by the customer" is
An unrealistic definition of quality A user-based definition of quality A manufacturing-based definition of quality A product-based definition of quality View answer Correct answer: (B)