NPA 1st Caller JOBS IN UK
Derby, Derbyshire, DE74 2TR, United Kingdom
Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
- Full training provided
- Excellent working environment
- Free on-site parking
- Full Training Provided
MUST HAVE:
- 5 year history, both employment/education and any gaps in employment/education will need to be covered
- Valid Passport / ID
- Criminal Record Check (DBS/ CRC) / Police Clearance Check (PCC).
- These costs will be covered by DHL.
Role of a Customer Feedback Advisor:
- Calling customers to gather their feedback, actively listening and showing empathy.
- Collate and categorise the feedback to be analysed the by Net Promoter Analyst.
- Work closely with the Analyst to support with ad-hoc tasks.
- Act as an ambassador for Continuous Improvement.
Your Profile – Skillsets and Attributes
- Friendly and confident telephone manner.
- Experience of making outbound calls to customers.
- Excellent communication skills, both verbally and written.
- Passion to provide excellent customer service.
Our Promise to You – Benefits:
- Competitive salary
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
- Discounted Health Assessments
- Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
- Excellent training and development opportunities with a strong focus on internal promotion.
What’s Next?
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.