1.According to Herzberg, which of the following is a maintenance factor?
a. Salary
b. Work itself
c. Responsibility
d. Recognition
2.A major problem with a task force type of management is ______
a. there is no logical basis for task force information
b. its status is too inflexible
c. accountability
d. lack of planning
3.Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power?
a. Legitimate
b. Reward
c. Expert
d. Charismatic
4.Communication begins with _____
a. encoding
b. idea origination
c. decoding
d. channel selection