AM/Manager - Business Operations
Bangalore, Karnataka | Financial Services
About the team
Would you like to be part of a team that is creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here’s your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for Alibaba, and Mercado Pago did for Mercado Libre, our vision is to build financial services as a standalone business for Meesho, becoming our key growth and revenue driver in the future. Our team works closely with product, finance, seller growth, data science, analytics teams, and several external partners. As a Financial Services team, we always look at the bottom line. And the bottom line is - in this team, you should expect to have fun as you learn and grow.
About the role
You will play a vital role in scaling up existing and building new credit products for SMEs and businesses associated with Meesho. You will own a wide range of problem statements that will span across managing credit operations, running bold experiments, growth hacking, and partnership management. You will get to create a direct impact on the business by independently working with multiple stakeholders, setting up processes and systems, and leveraging your analytical skills to identify problems and new growth levers.
What you will do
- Credit Operation: manage day-to-day operations required for driving adoption in partnership with lender partners and call center agencies
- Collections Management: define and drive performance SLAs with collections agencies
- Customer Experience Management: Managing customer ticket resolution process and handling customer escalations
- Bold Experimentation: end-to-end ownership of implementing new initiatives and driving impact with speed and urgency, ranging from strategic to operational tasks
- Continuous problem discovery: have a very problem-first mindset to drive continuous improvement.
- Improve and develop robust processes: we are building it for the first time, so you will get a chance to build new processes and improve efficiencies in the existing ones.
What you will need
- 3-5 years of work experience in operations management role
- Ability to independently drive problem statements and impact
- First principles based critical thinking and data-led approach to problem-solving
- Strong stakeholder management and communication skills
- Ability to work in a VUCA environment
- Proficiency in MS Excel and data visualization
- Experience in financial services is preferred
What you will get
- A rare opportunity to build a large scale financial services business for millions of SMEs across ecommerce and logistics industries
- End to end understanding of lending business
- Learn how to build and scale a business
- Get full ownership of your work
- Strong employee-friendly policies
- A fun and supportive team
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.