· Oversee Pricing desk and Gateway arrangement
• Develop relevant reports and measurements relating to operations processes. • Maintain and develop contacts with customers, carriers and other service providers in achieving a consistent and reliable service level. • Ensure cost effectiveness of operations through established control of equipment, utilities and supplies. • Provide direction & support for resolution of complex customer issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures. • Formulate, implement & review contingency plans to support overall operations & individual areas of operations. • Plans loading of consolidation in an optimized manner; • Responsible for the handling of contracted suppliers regarding rates justification and service quality; • Instructs and trains operation staff with / on methods to instill a service-conscious attitude, and minimize service failures; • Communicates with customer service team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling; • Oversees movement and activities of all related products to ensure maximum efficiency; • Assists in new operations development and project implementation; • Other duties as assigned to the position.
Additional Information
Posting Date: 2023-12-21
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!