To assist the Ocean Operations Manager in coordinating ocean freight services, products and operations. Supervises the work of direct reports to maintain a high level of customer service and operations compliance
- Assist in handling carrier and vendor relations
- Resolve capacity and service issues with carriers and vendors
- Assist with ocean freight costing & pricing
- Conduct margin analysis to identify opportunities to improve margin
- Support the customer service to ensure all operational queries and issues are resolved timely
- Perform data analysis and provide feedback to management
Academic:
Experience & knowledge:
- At least two (2)years experience in freight forwarding industry
- Fluent in English, Mandarin and local languages (to be able to liaise with Mandarin speaking associates)
- Proficient in MS Office applications
Attribute:
- Strong management and organizational skills
- Good communication skills
- Customer-oriented and result-focused
- Able to work independently, take responsibility and ownership of initiative
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
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