Job Description Summary:
The purpose of this position is to serve as a liaison between customers, operations, finance and sales to ensure that all customer invoicing disputes and unresolved vendor pass-through payments are identified and resolved in a timely manner. This position generates accounts payable (a/p) and accounts receivable (a/r) reports that provide information on outstanding transactions (payables and receivables) and potential write off amounts that will assist operations management to make decisions that minimize loss to FTN (the company).
Job Description:
(* BILINGUAL POSITION) Coordinates the assignment, research and timely resolution of customer invoicing disputes to the appropriate department (operations, customer, collections, sales, etc.). Ensures disputed invoices and billing issues are resolved to the satisfaction of the customer and in the best interests of the company. Identifies, analyzes, and resolves accounts payable billing issues to ensure liabilities are properly accounted for and duplicate payments are detected and resolved. Works closely with finance and operations to identify and resolve complex accounting/billing issues, and identify areas of potential risk/ dispute; serves as resource for education on processes, procedures and tools available to improve billing work flow. Proactively uses the dispute tracking system (dts) to process, analyze and follow customer invoicing dispute issues to resolution. Explores root causes of invoicing disputes for both accounts receivables and accounts payables, and recommends process improvements to reduce future billing issues/disputes. Generates and monitors a/p and air reports to reflect outstanding transactions; provides trend analysis related to disputes, aged transactions, and large dollar issues; communicates results/progress to operations and finance management for decision making. Provides in-depth analysis of billing processes and billing issues to assist the collections department to accelerate cash flow, to improve net working capital initiatives, and to retain customers. Actively works to minimize loss to company due to write-off of disputed invoices and unresolved pass-through payable billing issues by following up on file resolution and elevating such issues to operations management as deemed necessary. Promotes and monitors the use of dts to improve service quality and improve cash flow.
Associate's degree in accounting, business administration or international trade or equivalent experience (minimum four (4) years). Experience in the area of accounts receivables and payables and/or transportation logistics, customs entry and/or compliance is required. Excellent communication skills. A self-starter, detail oriented. Ability to work independently within a schedule and prioritize work to meet deadlines. Ability to make sound decisions based on policies, processes and knowledge as it relates to the customer, vendor, customs, operations and finance. Thorough knowledge of billing, transportation, import and financial systems is preferred. Ability to operate in a windows software environment (excel and word). Some travel required.
Additional Information
Posting Date: 31-August-2022
Closing Date: 03-September-2022
FTN Statement/Disclaimer
Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.
Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do
Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada.
FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.
Thank you for your interest; however only those applicants selected for an interview will be contacted.
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