DESCRIPTION
Job summary
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include:
- Perform quality check on the transactions (Ad Moderation and Relevance ) processed by the reviewers
- Identify defects impacting shopper and advertiser experience and build controls to reduce the defects
- Analyze defect data, identify patterns and perform root cause analysis for the defects and craft solutions to root cause analysis.
- Calculate the accuracy of the process with DPU and DPMO methodology
- Share feedback with the individuals on the defects and provide guidance to improve their accuracy level
- Initiate corrective and preventive action for the defects identified
- Work on data, dive deep and represent data with visual dashboards in excel or quicksight.
BASIC QUALIFICATIONS
- Required language level: B2.2/BA/Advanced Diploma
- Graduate or equivalent
- Proficient in English and French language.
- Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
- Strong interpersonal and communication skills.
- Minimum 6 months work experience in EU and US marketplace.
- Familiarity with Excel
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations.
- Ability to effectively and efficiently complete difficult goals or assignments.
- Flexible to work in night shifts and rotational week offs
PREFERRED QUALIFICATIONS
- Good awareness of French culture and current affairs in order to identify items that are likely to be controversial to customers.
- Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
- Prior experience in online advertising preferred.
- Past experience with responsibilities around driving quality process, training and mentoring would be an added advantage.
- Certified or Yellow belt trained in Lean Six Sigma
- Knowledge on Lean and 8 Waste’s
- Basic Knowledge on Value Stream Mapping, quality tools.