Job ID 198195
Date posted 07/07/2022
Location : Bengaluru, India
Job Purpose and Impact
We seek a Service Advisor – Incident Management (Process expert) who, as an authority, will independently analyze business problems to be solved with automated systems. In this role, you will be a key change leader and influencer is shaping the vision, strategy, and execution plan to modernize IT Service Management practices that help enable a Digital future at Cargill.The Service Management Modernization Advisor partners with ISO Service Advisor peers on modernization and simplification techniques while focusing on driving assigned process strategy, roadmap, investments, and utilization.
Key Accountabilities
Provide thought leadership and subject matter expertise for the IT Incident Management processes within Cargill, including understanding and driving its purpose, alignment with Industry standards, best practices, and benchmarking to improve Cargill IT
Proactively identify variances from the plan, propose alternatives, and implement the preferred recommendations.
Provide more complex business model design plans for development.
Assess requirements and prioritize them in alignment with process advisors and across organization.
Enhance and influence integration of more complex process areas including data, education and security across a moderate subset of the organization.
Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
Qualifications
Minimum Qualifications
Bachelor's degree with 8 years in a related field or equivalent experience
Strong Incident and Problem Management process experience and how it interlays with other ITIL processes
Preferred Qualifications
Service Management Lifecycle
12+ years IT experience
Agile ways of Working and Thinking
Obsession with the customer experience and continuous improvement
ITIL DevOps knowledge/experience
Knowledge of BMC Helix or similar Service management technologies with respect to the Incident management process
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