DESCRIPTION
Job summary
Amazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.
Audit team strives to improve Customer trust and Amazon’s price perception through consistently low and easy-to-understand pricing.
Audit operations Team is an integral player of Retail Systems in enabling Amazon’s pricing strategy and operations. The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s topline & profitability.
Opportunity:
Do you want to be part of the team that ensures Amazon keeps its “best price” promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answers to the above questions are a resounding “YES”, read on!
The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for providing accurate inputs to the pricing models. The job involves end to end business planning including but not limited to creating annual plans, strategy, analytics and developing framework for execution, ensuring operational rigor and designing high business impact processes. He/she will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
Key job responsibilities
Key job responsibilities
Some of the key result areas include, but not limited to:
· Responsibility for defining and driving operational/business goals
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals.
· Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
· Designing and developing strong relationships with senior stakeholders in the Retail business.
· Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
· Owning specific people programs on coaching and development and team engagement.
. People Management (team & stakeholders); Formulate, Implement, Track career path & Individual Development Plans of each team member; Stakeholder communications and influence; Author high quality business documents
. Planning & Forecasting, Resource allocation and Prioritization of work to meet operational/business goals
. Quality & Process Excellence; Defect reduction across systems and manual processes; Process improvement, automation to scale, and development of new solutions
BASIC QUALIFICATIONS
- 2+ years experience in program or project management
- 3+ years’ of people management experience.
- Experience leading process improvements
- Masters Degree/MBA, Certification in process excellence (Lean, Six Sigma, PMI).
- Exposure to working with technology teams and solving operational issues using technology.
- Complex problem solving
- 8+ years of work experience with at least 3+ years of experience managing managers.
- Experience of using quality tools – Lean, Six Sigma
- Excellent written and verbal communication skills required
PREFERRED QUALIFICATIONS
- Exposure to SQL and R
- Lean, Six Sigma or Process Excellence Certification