DESCRIPTION
Job summary
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital and custom advertising solutions with the goal of helping customers find and discover anything they want to buy. We help advertisers reach Amazon customers on the Amazon owned and operated sites, on other high quality sites across the web, and on millions of devices. We start with the customer and work backwards in everything we do, including advertising. If you like to be part of the APAC Advertising HR team, this is the role for you!
Our HR Partners are known for their knowledge of HR programs, processes and tools and their ability to work across a portfolio of businesses. They act as the frontline consultant to mainly people managers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across the various businesses. A key area of focus for the HRP is to increase manager capability which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes.
Key job responsibilities
You will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Specifically, your responsibilities include but are not limited to the following:
1. Organizational effectiveness—~30%
• Work with people managers end to end on performance management cases. This includes consulting on performance concerns, supporting managers when starting the process and finalizing separation agreements
• Support employee relations investigation needs through conducting intake and supporting ER representatives and Employee Relations Managers on information gathering, case support and resolution.
• Manage employee engagement programs and support managers with tools or action planning to drive Connections improvements
• Provide support and guidance to HR Business Partners and Business Managers on change initiatives, execute change plans locally Lead the local communication and consultation process working with Legal, PR, and tax as appropriate. Provide the tools, framework, and support to ensure change initiatives are successful
2. Talent Management—~15%
• Support the Talent Management processes through partnership with the HRBPs in the organization, particularly developing toolkit and communications that help managers to be self-sufficient with Talent Reviews
• Provide logistical support for planning of Talent Management processes and other site related activities
• Coach, train and guide managers during the Talent Management process and tools, compensation planning and during off cycle and exception compensation requests, thanks to their deep knowledge of Amazon’s compensation philosophy
• Consult Managers on Compensation matters. Understand the background to the request, analyze the team data and complete other necessary due diligence
3. Organization health—~15%
• Provide tracking and identification of hot spots within the organization as it relates to the overall organizational effectiveness and health.
• Process ownership for Employee Relations management, including disciplinary & performance improvement & exit management
• Train managers on the use of the Organizational Health Dashboard and provide supplemental reporting as necessary.
• Channel transactional inquiries to HRS Tier1/Tier2 Respond to non-routine enquiries from employees and managers
• Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries, where necessary.
• Coordinate with the legal department and the ER POC on ER matters and conduct investigations
• Where relevant, support HR efforts for interaction with Works Council (WC) representatives and represent the company in legal matters (e.g. litigations) Manage the leaver process, including conducting exit interviews
• Review local policies and processes in order to ensure that they are fit for purpose
• Analyze data and trends on ER and performance management, in order to provide input to the business strategy to HRBP or COE, preventing the recurrence of known issues
4. Manager and employee development—~15%
• Enable the success of new & experienced managers by leveraging, delivering and improving existing training contents and Inside pages, and collaborating with the Global Programs and Talent Development teams to anticipate and address emerging needs
• Support managers and employees in identifying training opportunities to further develop functional and managerial skills
• Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives
• Design and deliver Manager Education Programs (Circles, ‘lunch and learn’, trainings) to further drive collective education and manager effectiveness
5. General HR Support—~20%
• Develop employment law acumen commiserate with multiple jurisdictions to ensure seamless execution of critical HR processes
• Act as stewards of the employee experience and Amazon “culture keepers.” Act as POC and Program Manager for people tools, processes, programs or projects. Manage implementation and review of those. May provide support for Site related activities, where necessary, to support engagement and culture related activities.
• Collaborate with HRBPs, other teams, and COE’s on key HR areas/projects that are critical for the site/Region, such as introduction of new policies or benefits
• Partner with people managers to ensure Amazon’s policies are consistently implemented across the organization (i.e., Leave, Accommodation, Outside Work, Immigration, and other issues) and HRBP when necessary.
• Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate
6. Process Improvement and Automation—5%
• Develop standardized process as it relates to manual work through the creation of SOPs that can be used for best practice sharing across the global organization
• Identify, plan and implement key projects to improve quality, reduce cost, increase productivity of HR team resulting in business improvement, manager effectiveness and customer satisfaction
• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
• Coordinate with COE both within Advertising and Global Talent Management to improve HR process, and serves as the major POC of process implementation
BASIC QUALIFICATIONS
The ideal candidate will should possess program/project management abilities, communication skills, huge amounts of drive and an ability to work with ambiguity. Successful candidates will demonstrate the ability to understand business HR goals, recommend approaches and implement initiatives to effect continual improvements. He / she would have
• Completed Bachelor’s Degree from an accredited university
• At least 8 years of relevant work experience
• Experience with MS Office Suite, specifically, strong Excel skills (ability to create pivot tables, use vlookup and advanced formulas)
• Program/project management skills is a must
• Knowledge and experience working with HR policies, processes and procedures
PREFERRED QUALIFICATIONS
• Working knowledge of APAC employment labor laws
• Ability to "roll up your sleeves", be solutions focused and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
• Ability to manage multiple priorities and deadlines simultaneously - orientated on results
• Bias for action, strong work ethic, and desire to achieve excellence
• Resourceful, ability to cultivate strong partnerships, interface, communicate and influence at all levels of the organization
• Excellent organizational skills with a high level of attention to detail; accuracy is essential
• Team player and community builder; strong ability to collaborate