Industry type
BPO / Call Centre
Functional area
Customer Success, Service & Operations
Role
Chat Support
Role category
Non Voice
Employment type
Full Time, Temporary/Contractual
Education
Graduation Not Required
Greetings from Tech Mahindra Kolkata!!!
We are currently having openings in our Chat Blended Process 100% work from home
Candidates can apply anywhere from India
Designation-
Customer Support Associate (CSA)
Job Profile-
Customer support advisor will be responsible for customer service and handling online product delivery related enquires from the customer end. Provide and share information with customer by leveraging available tools and information. Via chat support/ message
Mandatory Criteria-
Min HS Passed
Fresher & Experience both can apply
Excellent verbal & Written communication skill in English & Hindi without major MTI
Must have Laptop/Desktop enabled with original version of windows 10 and connected through Broadband/Wi-Fi. Must have active antivirus
Should have not applied for any Flipkart interview in last 3 month
Must have 4GB RAM
Customer orientation
Ready to work in 24/7 Shifts
No planned leave for upcoming 3 months after joining
9 hour of the day, 8 hrs. work and 1-hour break
Should have a typing speed of 28WPM with 85% accuracy (2 Min)
Interview Structure-
HR round - General check
Should have a typing speed of 28WPM with 85% accuracy (2 Min)
Grammar Test
Client Round (Mock Chat) Video Call
Payouts -
Salary for Fresher 1.72 LPA, 12.7 K/Month.
Salary for minimum 1 Year experience candidate 2.07 LPA, 15.3 K/Month. (Release letter mandatory)
First 6 days of stipend payouts (300/Day) 7th Day offer letter
100% fixed salary
Documents Required
Education Mark sheets
Aadhar Card (Complete DOB)
Pan Card
Interested candidates can call Mrinalini @ 6206735234 /Whatsapp