DESCRIPTION
Job summary
Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.
BASIC QUALIFICATIONS
- An understanding of and passion for e-commerce
- Work experience is preferred (2 - 4.5 years)
- Possess strong communication and leadership skills
- Able to work in an ambiguous, dynamic & ‘internet-speed’ environment with tight deadlines
- Have an absolute passion for ensuring a great customer experience
- Possess exceptional skills in data manipulation and analysis
- Outstanding attention to detail; Exceptional problem solving & analytical skills
- Be a self-starter
- Attention to detail and proven ability to manage multiple, competing priorities simultaneously
PREFERRED QUALIFICATIONS
- Experience in business process improvement, Lean/Six Sigma a strong plus.