DESCRIPTION
Job summary
AWS lands more server capacity daily than was used to run the entirety of Amazon.com in the year 2004 when it was already a $7B/year business. To manage this massive growth, we need new software and tools to optimize AWS supply chain. We are building a new generation suite of supply chain management(AWS_SCM) services which can automate and optimize supply chain planning, budgeting, procurement, catalog, inventory management, vendor management and payments.
These are all greenfield projects offering a rare opportunity to build systems from the ground up. You will be part of a new organization within AWS building large scale distributed applications. We will be scaling these systems from scratch utilizing technologies and frameworks like reactive micro services, serverless computing and distributed NoSQL data stores.
AWS Infra support team needs to provide production engineering support and is also responsible for providing multifaceted services to the AWS Infra execution teams including EDI integrations, Operational issue management and scaling systems. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Provide EDI integration support for our partner for various Infra systems ranging from Ordering, Shipments, Invoice and Inventory.
- Work on operations and maintenance driven coding projects
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set