DESCRIPTION
Job summary
Sr. Process Lead for Data Mgmt - Leave team. You will partner with cross-functional teams like Operations, HR, and Payroll to provide world-class customer service. You will get the opportunity to collaborate with the broader US/APAC, EMEA & CRI leaves team to standardize processes and to ensure payroll accuracy and attendance policy adhesion. These transactions require due diligence, an eye on meeting policy and compliance requirements. The team supports business needs for Fulfillment Centers, Customer Service, and Specialty Ops. Leveraging your skillet you will provide guidance, training and resolutions related to . You will be responsible for overseeing ticket volume, escalations, quality, and communicating end of shift reports to ensure the team meets service level commitments.
Key job responsibilities
Responsibilities:
1. Verify and perform data entry in multiple systems. Look for variances in the data for correction or further analysis.
2. Analyze and audit data for accuracy. Resolve and/or escalate to the stakeholders’ team as necessary.
3. Provide accurate and timely response to inquiries adhering to the SLAs
4. Understand and anticipate the downstream impacts from changes to time and attendance or pay impacting systems.
5. Manage the workflow of the team including service level adherence, absences, and increased volumes while maintaining team morale. Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces.
6. Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
7. Provide clear communication to partners and employees when researching and resolving inquiries.
8. Track, measure and report on the Service Level Agreement (SLA) metrics.
9. Demonstrate a high degree of discretion and confidentiality.
10. Manage escalations and investigate discrepancies.
11. Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices.
12. Conduct audits to ensure data accuracy
13. Work timings: Should be flexible.
About the team
The Data Mgmt - Leave process lead will be responsible for maintaining a successful entry of data verification and entry into HRIS and LOAA systems, timekeeping systems, and payroll and pay information from our third party administrators (TPAs). The role will provide data, information and verification related to the workflow of leave of absence processes required for claim management. The associate will perform data entry and processing with accuracy and speed in multiple systems. This person will perform work at various points of the claim process and will follow defined instructions and processes steps.
BASIC QUALIFICATIONS
· Any Bachelor’s Degree
· Proven experience working with Windows, Word, Excel, and PowerPoint
· Exceptional time management, interpersonal and communication skills
· Good attention to detail
· Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
· Ability to work in team environment while also building and maintaining strong relationships
· Flexibility of working in different shifts.
·HR experience preferred.
· Ability to adapt and act on feedback in a fast-paced environment
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
PREFERRED QUALIFICATIONS
Any Bachelor’s Degree
· Proven experience working with Windows, Word, Excel, and PowerPoint
· Exceptional time management, interpersonal and communication skills
· Good attention to detail
· Flexibility of working in different shifts.
· Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
· Ability to work in team environment while also building and maintaining strong relationships
· Ability to adapt and act on feedback in a fast-paced environment.
HR experience preferred.