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Program Manager
Qualification:
Not Applicable
- Responsibility:Account Operations/nReview the operational parameters which impact the bottomline (eg pyramid size, utilization etc) for the Project to ensure margins are met.
- /nOpportunity Identification and Pursuit Identify areas of valueadd in the current Project which can be taken up for account mining.
- Support opportunity pursuit when requested (eg differentiators, estimates, underlying risks, scope etc)/nSubmit draft proposal for review to the Program Delivery Manager/nContracting Build an understanding of the MSA structure.
- Prepare or validate the SOW / work orders inclusive of scope and milestones, acceptance criteria for the Project.
- /nNegotiate on resources, time, scope, milestones within the scope of the Project/nProgram Setup.
- 1 Project Planning: Create Project plan including aspects such as cost, schedule, scope, requirements, risk, quality, communication & stakeholder management, effort estimation, resource planning.
- Seek review comments from Program / Engagement Manager and customer (as required).
2 Risk Management and Dependency Management:
Identify and manage Risk during Project onset and during the course of the Project
- 3 Establish Project review and communication governance.
- 4 Estimation and Resource Planning: Leverage scientific models to arrive at effort estimation and subsequently resource loading and scheduling.
- Work with support teams eg Admin, HR to ensure resources are available.
- Understand Project boundaries against SOW (scope of work, out of scope and assumptions).
- ccountable for internal and customer Project environment including knowledge repository, C20, Project administration tools/applications, helpdesk/ticketing system, customer network connectivity, etc.
- Setup team work environment wrt desktops/software/workspace/n5Requirements Gathering: Coordinate/ work on requirements gathering and execution process.
- Identify key acceptance criteria items, key dependencies and complexity to be managed/nChange Management Set up the Change Control procedures which include a Change Register, Change Impact Analysis and a Change Approval Process for the Project.
- /nMaking relevant changes to the SoW to reflect the same/nRelationship Management/nAct as the point of contact on the Project delivery, for Project related updates with the client and for regular communication of Project updates.
- Understand issues from the client perspective and provide appropriate solutions.
- /nLiaise with relevant stakeholders (onsite Project team, horizontal teams, client team, Delivery Manager, Program Manager, etc) as required/nPeople Management/nAllocate work among team members.
- Resolve team conflict & support team building activities.
- /nProvide administrative support as and when required.
- Provide inputs on goal setting and performance appraisals of team.
- Identify skill gaps and training needs of team members and provide necessary support to address the same.
- /nProvide inputs into the learning and career plans for team members.
- Nominate team for awards.
- Conduct training hrough academy and induction of new team members.
- Establish backup plan for critical roles (for contingency)/nKnowledge Management Identify reusable assets.
- Review any best practices / innovations as circulated within the group.
- /nIdentify Project level tools or other items to be built for the Project.
- Participate and network with Community of Practice to discuss/ resolve any business problems as faced during projects.
Must Have Skills
- Portfolio & Project mgmt (PPM)
Good To Have Skills
Employee Status : Full Time Employee
Shift : Day Job
Travel : No