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United States
Colorado Residents Only – Compensation: Monthly Salary $8030.53 - $12587.68
The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act.Job Description Summary:
Responsible for strategic leadership, product/technology development and core leadership of all products developed in support of the company’s product and service portfolio. Develops strategic planning for market analysis, product analysis, product trends, revenue performance and customer experience management. Works in a leadership capacity with technology experts on digital product/technology development. Leads and contributes to development of product specifications, requirements and implementation. May participate in test planning measurement and other analytical functions. Provides support through demo instruction, tool development and functional demonstrations. Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Minimum Qualifications:
Master's degree or equivalent experience in Marketing, Finance, Computer Science, Engineering or related business discipline. Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support. Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. A directly related Master’s Degree is equivalent to two (2) years experience. More advanced degrees may offset experience requirements.
Job Specific Information:
- Develop a holistic view of the digital billing, payments, claims, and invoice adjustments portfolio.
- Inform and influence Customer Driven Design, Prioritization and customer value for cross portfolio initiatives.
- Participate/consult in the development of the Strategic Theme>Portfolio Epics.
- Identify what Large Solutions are impacted.
- Define strategic approach to maximize value delivery
- Develop a recommendation for potential solution sequencing and timing for Solution Council/Large Solution planning.
- Lead & facilitate hand off of the epics and prioritized work.
- Collaborate across digital teams to develop a strategy that supports our vision of Differentiate Digitally.
- Conduct, analyze, and synthesize customer research in support of achieving online digital portfolio market leadership.
- Rationalize digital product experiences to be modernized and cohesive.
- Cultivate excellence in digital product management/development with a focus on account management solutions, including FedEx Billing Online and FedEx Online Claims applications.
- Provide strategic guidance for the digital billing, payments, claims, invoice adjustments experience throughout all OpCos and regions.
Skills/Knowledge/Experience Considered a Plus:
- Knowledge of and work experience within the Portfolio Management prioritization space.
- SAFe® Agile experience (training and certifications a plus).
- Excellent Project Management Skills (PMP Certification a plus).
- Experience in dealing with multiple FedEx Operating companies and regional stakeholders to understand requirements and best practices and gain agreement across Business (Solutions, Sales, CT, etc.), IT stakeholders and external vendors in support of this program.
- 3-5 years of Software Product Support, Software Product Management and/or product development experience.
- Ability to work with cross functional teams (customer support, product marketing, customer technologies, sales, marketing, IT, etc) in support of the product lifecycle process.
- Quality Driven Management Experience or Six Sigma a plus
- Keen ability to protect customer experience and deliver high quality product to market.
- Innovative, results-oriented, self-starter capable of coordinating numerous projects simultaneously in a fast-paced team environment.
- Exceptional written, verbal and presentation communication skills with ability to build rapport across all levels of the organization.
- Excellent executive presentation skills.
- Knowledge of electronic invoicing compliance a plus
- Knowledge of electronic payments process a plus
- Knowledge of alternate payment methods a plus
Domicile/Relocation:
This position can be domiciled anywhere in the United States. The ability to work remote within the United States may be available based on business need. Relocation assistance may be available based on business need.
Employee Benefits: Medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, and additional paid time off; geographic pay ranges; 401K with Company match and incentive bonus potential; sales incentive compensation for selling roles.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune "World’s Most Admired Companies" – 2021
- Forbes "Best Employers for Diversity" - 2021
- LinkedIn "Top 100 Companies" - 2021
- TIME "100 Most Influential Companies" - 2021
- World HRD Congress "Best Gender Equality Workplace" – 2021
- InsiderPro ComputerWorld "Best Places to Work for IT" – 2021
Application Instructions/Deadline:
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
03-31-2022
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.