Total Quality Management MCQs With Answers

31. Motivation includes

A. job satisfaction

B. job enrichment

C. job enlargement

D. all of the above

explanation:-motivation promotes job satisfaction and thus reduces absenteeism and turnover.so option d is correct

32. Which is the process of stimulating people to actions to accomplish the goals?

A. bonus

B. motivation

C. performance based incentive

D. promotion

B. motivation

explanation:-motivation is the process of inducing people inner drives and action towards certain goals.so option b is correct

33. The Need which improves the confidence level of an employee is

A. social

B. safety

C. basic

D. esteem

explanation:-self esteem needs include those for self confidence, achievement, self-respect etcso option d is correct.

34. Which of the following is not a part of hygiene factor of two factor theory

A. company policy

B. administration

C. responsibilities

D. interpersonal relations

C. responsibilities

explanation:-hygiene factors are necessary to maintain a reasonable level of satisfaction among employees.so option c is correct.

35. Responsibility, Advancement etc are example of

A. motivators

B. hygiene factors

C. improvement factors

D. advance factors

A. motivators

explanation:-total quality management is a great motivator for employees as it taps their intellectual treasure for the success of the organization.so option a is correct.

MCQs With Answers

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