Total Quality Management MCQS With Answers

1. How a quality can be quantified

A. performance + expectations

B. performance x expectations

C. performance – expectations

D. performance / expectations

explanation:-quality can be quantified byquality (q) = performance (p) /expectations (e)so option d is correct

2. Traditional culture of quality requirements focuses on

A. product oriented

B. process oriented

C. customer oriented

D. supplier oriented

A. product oriented

explanation:-traditional culture of quality requirements is product oriented, whereas tqm culture is process oriented. so option a is correct

3. American quality guru who took the message of quality to Japan

A. genichi taguchi

B. masaaki imai

C. shigeo shingo

D. w. edwards deming

explanation:-american quality guru’s are w. edward deming, walter shewhart, philip crosby, joseph m juran. so option d is correct

4. PDCA cycle is the contribution of

A. walter shewhart

B. philip crosby

C. genichi taguchi

D. w. edward deming

explanation:-w. edward deming contributions are1. deming’s 14 points route to quality2. deming cycle or pdca cycle3. seven deadly diseases of management4. system of profound knowledge so option d is correct

5. Which one is Juran’s “three- role model”

A. supplier – process – customer

B. customer - process – customer

C. process – customer – supplier

D. process – supplier – customer

A. supplier – process – customer

explanation:-juran’s “three role model” is supplier – process – customer so option a is correct

MCQs With Answers

Monday, January 24, 2022

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