Organisational Behavior 11. According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills.
Technical Leadership problem-solving conceptual View answer Correct answer: (D)
12. Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?
the level of the group the level of the individual the level of the organization the level of the culture View answer Correct answer: (B)
13. Which of the following OB topics is not central to managing employees' fears about terrorism?
Emotion Motivation Communication work design View answer Correct answer: (D)
14. Experiments performed by Ivan Pavlov led to what theory?
classical conditioning operant conditioning social learning behavior shaping View answer Correct answer: (A)
15. According to operant conditioning, when behaviour is not reinforced, what happens to the probability of that behaviour occurring again?
It increases. It declines. It remains unchanged. It becomes zero. View answer Correct answer: (B)
16. The application of reinforcement concepts to individuals in the work setting is referred to as
classical conditioning self-management Reengineering OB Mod View answer Correct answer: (D)
17. In attribution theory, what is distinctiveness?
whether an individual displays consistent behaviors in different situations whether an individual displays different behaviors in different situations whether an individual displays consistent behaviors in similar situations whether an individual displays different behaviors in similar situations View answer Correct answer: (B)
18. ______________ is the process of screening out information that we are uncomfortable with or that contradict to our beliefs
Perceptual context Selective perception Halo effect Stereotyping View answer Correct answer: (B)
19. Basis of "Collegial Model of OB is
Economic resources Power Leadership Partnership View answer Correct answer: (D)
20. Employees needs met by Supportive Model is
Subsistence Security Status and Recognition Self-actualization View answer Correct answer: (C)