Organisational Behavior
11. According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills.
- Technical
- Leadership
- problem-solving
- conceptual
Correct answer: (D)
conceptual
12. Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?
- the level of the group
- the level of the individual
- the level of the organization
- the level of the culture
Correct answer: (B)
the level of the individual
13. Which of the following OB topics is not central to managing employees' fears about terrorism?
- Emotion
- Motivation
- Communication
- work design
Correct answer: (D)
work design
14. Experiments performed by Ivan Pavlov led to what theory?
- classical conditioning
- operant conditioning
- social learning
- behavior shaping
Correct answer: (A)
classical conditioning
15. According to operant conditioning, when behaviour is not reinforced, what happens to the probability of that behaviour occurring again?
- It increases.
- It declines.
- It remains unchanged.
- It becomes zero.
Correct answer: (B)
It declines.
16. The application of reinforcement concepts to individuals in the work setting is referred to as
- classical conditioning
- self-management
- Reengineering
- OB Mod
Correct answer: (D)
OB Mod
17. In attribution theory, what is distinctiveness?
- whether an individual displays consistent behaviors in different situations
- whether an individual displays different behaviors in different situations
- whether an individual displays consistent behaviors in similar situations
- whether an individual displays different behaviors in similar situations
Correct answer: (B)
whether an individual displays different behaviors in different situations
18. ______________ is the process of screening out information that we are uncomfortable with or that contradict to our beliefs
- Perceptual context
- Selective perception
- Halo effect
- Stereotyping
Correct answer: (B)
Selective perception
19. Basis of "Collegial Model of OB is
- Economic resources
- Power
- Leadership
- Partnership
Correct answer: (D)
Partnership
20. Employees needs met by Supportive Model is
- Subsistence
- Security
- Status and Recognition
- Self-actualization
Correct answer: (C)
Status and Recognition