Organisational Behavior 151. What do we call it when we judge someone on the basis of our perception?
Stereotyping Categorizing Halo effect Prototyping View answer Correct answer: (A)
152. Today's managers understand that the success of any effort at improving quality and productivity must include –––––.
Quality management programs Customer service improvements Employee's participation Manufacturing simplification View answer Correct answer: (C)
153. Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen's approach to this problem is termed as:
Exit Voice Loyalty Neglect View answer Correct answer: (C)
154. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and graduated from the same University. It is an example of:
Central Tendency Halo effect Similar-to-me effect Misperception View answer Correct answer: (C)
155. If everyone who is faced with a similar situation responds in the same way, attribution theory states that the behaviour shows.
consensus similarity reliability consistency View answer Correct answer: (A)
156. blends concepts from psychology and sociology.
Corporate strategy Anthropology Political science. Social psychology View answer Correct answer: (D)
157. ______________ is discretionary behaviour that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.
Productivity Motivation Organizational citizenship Organizational behavior View answer Correct answer: (C)
158. Which of the following processes deals with how well an individual remembers a model's action after it is no longer readily available?
Attitudinal Retention motor reproduction reinforcement View answer Correct answer: (B)
159. Which is also known as a non- reinforcement
Punishment Negative reinforcement Extinction all the above View answer Correct answer: (C)
160. "They are the worst firm I have ever dealt with" is ………components of attitude.
Affective component Cognitive component Intentional component None of these View answer Correct answer: (B)