Marketing Lead Development Representative - MRC
DESCRIPTION
Job summary
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team!
We are looking for talented builders to join the Global MRC team based in Sao Paulo, Brazil to engage with AWS new and prospective customers in LATAM.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Roles & Responsibilities:
Work as part of the MRC team to:
· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.
· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
· Through nurture efforts, create higher value leads resulting in higher conversion rates.
· Work closely with Marketing, Sales and Partners stakeholders to achieve campaign goals.
· Work closely with the AWS partner community to jointly nurture leads and perform activities to identify new business opportunities.
· Opportunity to be part of a team to lead a global cross-functional MRC projects to drive operational excellence and better customer experience.
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
· Bachelor’s degree.
· 3+ years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
· Clear, concise, and confident communicator in-person and via phone.
· Must have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
· Ability to think logically and structure answers.
· Proficiency in English & Spanish, both verbal & written.
· Ability to deal with ambiguity.
· Experience in managing time and juggling multiple projects in a high growth environment where priorities shift fast.
· Proven success in doing business development and marketing calls and juggling multiple projects in a high growth environment where priorities shift fast.
PREFERRED QUALIFICATIONS
· AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
· In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
· Advanced Salesforce.com experience including the development of dashboards and reports.
· Record of success in an outbound Business Development, Sales or prospecting role in B2B environments, preferably in a solution-sales/ technology-related environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.