Learning Program Manager
DESCRIPTION
Job summary
The ECCF Consumer Talent Strategy, Management & Development (CTSMD) Team is looking for a Program Manager who will be responsible for the creation and management of innovative and scalable Leadership on boarding and development programs for the BRA leadership population within Customer Fulfillment, AMZL and Corp Operations. The ideal candidate must be self-driven with a high degree of ownership and have strong business acumen, excellent communication skills, and planning/project management skills. You must thrive in a fast-paced environment and have a demonstrated capacity to balance speed and quality.
Reporting into the Senior Learning Business Partner for Brazil, you will work to develop, integrate and drive leader programs that support on boarding, proficiency, mastery and transition life cycle of the learning journey for tier 3 leaders in Brazil CF, AMZL, ATS, and Field Corp. Your programs will support the development of leaders, whilst remaining focused on driving performance and capability improvements to support the growth of the network and our mission to be earths most customer centric company.
Key job responsibilities
• Build, execute, measure, and improve/simplify leadership on boarding programs in multiple business lines.
• Develop strategies and processes to ensure effective delivery of global training programs for T3 leaders in Brazil.
• Contribute to reporting on training activities and analyze data to drive results and learning effectiveness.
• Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network.
• Collaborate with your internal peers and stakeholders to develop standardization, where applicable, across multiple programs.
• Create innovative training solutions that are utilized in multiple geographies and languages.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities
• Work strategically with country and regional L&D and operations leaders to identify innovative learning solutions to localize training programs and work toward reducing / eliminating the need for training.
• Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
• Proven ability to be flexible and prioritize program development and management based on business necessities
BASIC QUALIFICATIONS
• Completed Bachelor’s degree from an accredited University
• Demonstrated excellence in written and verbal communication, organizational skills and program and project management.
• Experience developing and implementing goals and strategies based on broader organization goals.
• Experience building, interpreting, and communicating performance metrics to multiple organizational levels.
• Proven ability to build, execute, manage, and improve programs and projects
• Experience and proficiency with MS Office
• Able to travel nationally as required
• English (verbal and written)
PREFERRED QUALIFICATIONS
• A strong focus on internal customers’ needs and satisfaction, with an emphasis in demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the company’s bottom line and will have the analytical skills to justify programmatic decisions with data.
• Experience working with cross-functional teams in global environment.
• Understanding of industry learning trends and future learning programs to help drive innovation
• Excellent organizational skills
• Technical aptitude to be able to quickly learn new technologies and implement blended learning solutions.
• Proven ability to influence others without having positional authority
• Ability to deal with ambiguity and prioritize, manage, and complete projects with tight deadlines
• Strong verbal and written communication skills
• Proven ability to influence others without having positional authority
• Fluency in Spanish