Senior Customer Solutions Manager
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: 13183 – Senior Customer Solutions Manager
Customer: Service Logistics
Grade: RCS I
Contract Type: Full-time, Permanent
Location: Brussels, Belgium
Closing Date for Applications: January 02, 2020
Please note, there is a preferred candidate for this role.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
We are currently seeking a Customer Solutions Manager to join our Service Logistics team in Brussels where you will lead and manage a group of Customer Solution Managers and Coordinators who are tasked with managing the most complex Service Logistics Solutions for key customers to ensure that contracted performance targets are met and customer satisfaction for these customers is continuously at the highest possible level.
You will need to be an excellent communicator as you will be supporting internal and external customers with their logistics requirements, liaising with suppliers & vendors providing multiple services and coordinating activities with the team around you to ensure the delivery of the agreed solutions.
Further responsibilities of the Senior Customer Solution Manager will include;
- To lead a team of Customer Solution Managers & Customer Solution Coordinators.
- To manage large complex solutions and ensuring that committed customer key performance indicators (performance & financial) are met.
- Responsible to retain customer group revenue and EBIT (customer P&L).
- Responsible to retain customer group program management fee (customer P&L).
- To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis
- Be the single point of contact for the customer and to Act as senior stakeholder and lead negotiations on senior customer level and provide 2nd level of entry point for customer escalations
- Participate in Quarterly Business Reviews (QBR))
To be successful in this role, we are looking for a person who has the following;
- Experience in customer management required within the Supply Chain division.
- Experience working in regional or global teams and organizations (preferred).
- Ability to communicate with senior executives within the customer
- Ability to multi-task and manage internal and external requests.
- Ability to lead virtual cross functional teams.
- Strong negotiation and influencing skills, ability to communicate with demanding customers in escalation mode.
- Strong commercial & operational acumen.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.