ABOUT THE ROLE:
Joining our Customer Services team as a Project Manager, you will lead interesting and exciting projects for DHL Express, in the Call Centre and Customer Services area. As a Project Manager, you will be managing medium scale projects or a relevant part of a larger project or program at all stages (initiation, execution, closure) and in all project management area. You need to manage the overall planning, control, status reporting, stability and delivery of project(s). You will need to ensure that project goals and objectives are met within agreed upon time, scope, budget, quality, and resource requirements.
YOUR WORK:
- Manage interesting business-needed projects to deliver new IT capability in our call centers and to our end customers
- Manage stakeholder’s relationship by communicating with them regularly with project status (focus on application development and deployment in the call center space)
- Obtain feedback at any critical project milestones and at project completion to ensure that projects efforts meets customer expectations
- Develop a detailed project plans, project schedules, project estimates, resource plans, and status reports
- Communicate major milestones and identifies potential project risks by conducting regular status meetings to review project activities
- Oversee and manage changing scope as well as project acceptance criteria
YOU SHOULD HAVE:
- Minimum three years of project management experiences (1 – 2 years in IT background)
- Working experience in both build & deployment integration type of projects
- Proven ability to lead and manage work with a specialist-based, high-performing and multicultural
- Consultancy experience both with business stakeholders as well as IT development teams and/or vendors
- Proficient in customer relationship and negotiation skills, in order to define project scope, time and quality requirements
- You can strongly demonstrated leadership in the project process and planning activities as well as strategic approach
- Prince 2 or MSP certification is a big advantage
WE OFFER:
- Great team of IT professionals and possibility of technical development
- Full technical onboarding
- Huge number of internal job opportunities within the company
- Referral program
• Permanent Contract