Job Purpose
Develop & manage the IP business for the assigned area.
Main Accountabilities
Corporate Customers – New / Existing (All Customers)
- Identify and develop potential, sustainable customer relationships
- Develop and maintain strong existing corporate customer relations and loyalty
- Respond to corporate customer RFI, RFQ (Request for Information, Request for Quote) and Tenders for industrial Projects
- Respond to corporate customer needs/enquiries/complaints
PROBLEM COMPLEXITY & PROCESS
- Map all the identified Key Accounts for the vertical / region.
- Profile business potential of the designated accounts.
- Understand the customer’s business requirements & position Industrial Project services accordingly. Create tailor made solutions as required.
- Create a detailed customer plan for each customer in the portfolio.
- Set up processes for maintenance of existing customers with the help of the vertical head.
- Prepare monthly report on customer performance & future trends & submit to the vertical head & RSM.
- Set up Operation Escalation Matrix & communicate the same to the customers.
- Keep customers informed of organizational and industry changes relevant to the product
- Develop & Maintain all commercials & SOP’s for each customer in the portfolio.
- Ensure regular updation in Danzsale.
- Monitoring business performance against budget on a monthly basis.
- Identify business opportunities and device strategy with the support of the Head – Project Development & implementation.
- Organize QBR’s for all customers in the portfolio.
- Grow Business based on the target set for each of the customer as per the strategy.
Education / Qualification / Certification Requirements
• Skills/Knowledge
- Strong Customer focus to meet performance and service targets
- Strong Company focus to meet targets and goals
- Ability to manage time, priorities and organize tasks effectively
- Ability to adapt to immediate change
- Ability to work unsupervised and alone
- Pleasant, out-going manner and well presented image
- Well-balanced sense of perspective and humor
- Office automation software
• Bachelors or Masters Degree level in Marketing or BE