Job summary
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
You will be responsible in building a 50+ member Quality team to improve on Product and Human moderation quality. Quality is responsible for identifying, driving and tracking strategic initiatives for quality operations excellence and will build process excellence systems that implement standard processes across all Ad Programs, while having functionality and flexibility to support the marketplace’s unique requirements. You will also be responsible for coaching and mentoring quality teams to ensure performance objectives are met inline with orgs vision and mission.
You are a leader who will design standardized workflows with mechanisms to sustain and improve quality standards across all Ad programs WW. You’ll deliver an effective feedback strategy that conveys progress and maintains engagement with our key stakeholders and business partners. In this role, you will collaborate with numerous policy, product, technology, operational, training and Program teams to identify, define and specify solutions that improve the moderation and process quality. You will be responsible for identifying, driving and tracking strategic initiatives and measuring results across multiple processes.
We are seeking an individual who utilizes Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems by streamlining quality operations. You will identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. Considerable judgment is necessary because you will be motivating others to meet the challenges of an extremely deadline-driven environment where explosive growth is occurring while achieving impeccable quality. This position requires a candidate with the proven leadership ability to facilitate and guide Quality teams and drive process improvements to meet Advertising orgs vision and mission.
Basic Qualifications / Work Experience / Skills
· Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university.
· Working knowledge of Six Sigma tools and a great desire to develop one’s skills to an advanced level.
· Position requires 8+ years of successful leadership experience in driving cross-functional process improvement initiatives (Lean initiatives and/or Technology Projects).
· Demonstrate understanding of key business operations and financial metrics.
· Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders in support of business objectives.
· Have proven ability to assess situations and guide teams toward both short-term and long-term systemic changes.
· Basic project management skills include collecting business requirements, reviewing specifications, analyzing cost/benefit of project selection, and communicating results throughout the organization
· Strong verbal and written communication skills; must be comfortable addressing both large and small audiences.
Key job responsibilities
Primary Responsibilities:
• Manage all day-to-day operations of our Quality Operations, achieving performance goals while creating a positive, supportive Amazon culture that nurtures high performance and strong employee engagement.
• Collaborate with internal partners to build input-focused operating plans for achievement of key performance goals.
• Build working culture where accountability, transparency, and collaboration are the norm, and where data-based deep dives into root causes of defects is a standard operating practice.
• Foster a work environment that is respectful of all cultures and is accepting of a diverse workforce.
• Advocate for improvements to systems and processes that will benefit the Quality Org, stakeholders and/or Selling Partner experiences.
• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site leadership.
• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for issues; encourage risk-taking.
• Create closed-loop feedback processes where Org members are encouraged to be active participants in identifying opportunities for improvements.
• Maintain a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.
BASIC QUALIFICATIONS
Basic Qualifications / Work Experience / Skills:
· Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university.
· Working knowledge of Six Sigma tools and a great desire to develop one’s skills to an advanced level.
· Position requires 8+ years of successful leadership experience in driving cross-functional process improvement initiatives (Lean initiatives and/or Technology Projects).
· Demonstrate understanding of key business operations and financial metrics.
· Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders in support of business objectives.
· Have proven ability to assess situations and guide teams toward both short-term and long-term systemic changes.
· Basic project management skills include collecting business requirements, reviewing specifications, analyzing cost/benefit of project selection, and communicating results throughout the organization
· Strong verbal and written communication skills; must be comfortable addressing both large and small audiences.
PREFERRED QUALIFICATIONS
Preferred Qualifications / Work Experience / Skills
· Master’s degree (MBA)
· Lean/Six Sigma Black Belt
· Data analysis skills and familiarity with supporting tools e.g. Minitab, MS Excel, MS Access
· Expertise on Six Sigma, DMAIC and, 7 basic quality tools
· Proven experience in working with large-scale technology systems.
· Advanced skills in statistical analysis
• Ability to handle changing priorities and use good judgment when working in stressful situations
• Advanced skills in statistical analyses.