Location: Brantford, ON, CA, N3T 6B8
Company: Apotex
About Apotex Inc.
Apotex Inc. is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations. Apotex Inc. exports to more than 100 countries and territories and operates in more than 45 countries, with a significant presence in Canada, the US, Mexico, and India. Through vertical integration, Apotex is comprised of multiple divisions and affiliates including Apotex Inc., focused on generics; Apobiologix, a division of Apotex Inc. focused on biosimilar development; Aveva, an affiliate of Apotex Inc. fully integrated global developer and manufacturer of complete transdermal solutions; Apotex Consumer Products, a division of Apotex Inc. focused on brand name products; and Global Active Pharmaceutical Ingredients (GAPI), a division of Apotex Inc. focused on the manufacturing of active pharmaceutical ingredients (API) for Apotex and third parties. For more information visit: www.apotex.com.
Job Summary
Under general direction you are responsible for activities related to system administration of various systems with in the Global Information Systems department.
The incumbent will ensure long-term requirements of systems operations and administration are met and are responsible for the installation, maintenance, configuration, and integrity of computing systems.
May be required to be on-call. All such work will be covered by the requirements of the on-call policy.
**Please note, this position includes being on call for 2 weeks every other month.
Job Responsibilities
- Provide support to end-user computer systems; configure & monitor computers and applications.
- Conduct routine hardware and software audits of workstations and some servers to ensure compliance with established standards, policies, and configuration guidelines.
- Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
- Develop and promote standard operating procedures.
- Implement operating system enhancements that will improve the reliability and performance of the system.
- May be asked to be a technical lead on some teams/projects.
- Manage system backups, disaster recovery, and business continuity strategies.
- Provide customer service based on company standards.
- Investigate, diagnose and resolve incidents with co-workers and customers.
- Use the ITSM system in accordance with GIS processes. Monitor and communicate progress of assigned tickets and escalate if necessary.
- Act as an escalation point of contact for GIS Service delivery, issues, requests and concerns following the ITSM processes.
- Serves in a technical role providing guidance to other team members and other employees within GIS. Liaises regularly with internal customers & teams to understand their needs and keep them current with the progress and findings of applicable projects.
- Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported.
- Responds to more complex, and sometimes unconventional queries from managers, team members, other employees, and internal customers and provide technical and business process advice in their area of technical information technology expertise.
- Utilizes advanced problem solving techniques to identify root causes of issues with internal customers and contractors, or to determine courses of action in the performance of their more complex activities.
- Demonstrates team leadership attributes, incorporating personal leadership attributes with communication and knowledge transfer.
- Develops an in depth understanding of all Apotex policies, procedures and standards and operating processes associated with their information technology area.
- Ensures that their advice given to internal clients and co-workers complies with directives and is given in a professional manner.
- Proficient in use of office automation tools including: Word, Excel, Power Point and Outlook
- Provides input in the development/amendment of Standard Operating Procedures and IT Operations processes including; verified solutions, polices, procedures and technical standards.
- Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
- Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
- All other relevant duties as assigned.
Job Requirements
- Post secondary education in computer science or a related field or equivalent work experience.
- Minimum of 7 years of relevant experience.
- Strong customer service ethic.
- Advanced level of hands on experience with latest IT Technologies like Microsoft Active Directory, SCCM, VMWARE and storage services.
- Experience with manufacturing, laboratory, enterprise systems/applications in the life sciences industry is considered and asset. Example systems/ applications: Empower, LabX, DeltaV, Documentum, TrackWise, etc.
- ITIL V3 Foundations training.
- Excellent listening skills with ability to follow instructions and guidelines clearly.
- Advanced, concise and clear written and verbal communication skills in a variety of settings and styles.
- Demonstrated ability to make decisions, solve and trouble shoot problems based on analysis, experience and judgement.
- Demonstrated ability to originate or initiate new and unique ideas to business/technical problems.
- Proven ability to function in a fast paced and continuously changing environment.
- Excellent organizational and time management skills with ability to manage multiple priorities to accomplish objectives and goals anticipating and adjusting for problems and interruptions/roadblocks.
- Excellent interpersonal skills.
- Experience delivering training and/or creating training materials on business or technical topics.
- Good presentation skills in a variety of settings with business or technical users in small and large groups.
- High degree of commitment and demonstrated ability to continuous learning and improvement.
- Demonstrated ability to consistently produce accurate, complete and thorough work of high quality.
- Excellent understanding of Microsoft Desktop computing technology.
- Excellent understanding of Microsoft Desktop Management tools.
- Good Understanding of Microsoft server technology.
- Ability to write programmatic scripts for process automation and troubleshooting purposes with knowledge of at least one scripting language (e.g. VB Script or PowerShell).
- Working knowledge of Software Development Lifecycle process and related tools
At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.
Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.