DESCRIPTION
Job summary
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line Amazon Web Services (#AWS), is carrying on that tradition while leading the world in Cloud technologies globally. In India, Amazon Internet Services Private Ltd. (AISPL), is the local seller for cloud services (AWS Services) and is looking for an experienced and qualified personnel to join its Premium Support team in India focusing on Amazon’s AWS – referred as AWS Support.
AWS Support provides global technical support to a wide range of customers using AWS Cloud as they build mission-critical applications on top of AWS services. As a member of the AWS Premium Support team, employed with and working for AISPL, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within AISPL developing these new capabilities. AWS Premium Support operates in shift and work will be required to include afertoon, weekend and holidays
As an Operations Manager (Hiring for various technical domains) and senior member of the team of AISPL, you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Team Leads of AISPL as well as the overall operational excellence of the support site, delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.
BASIC QUALIFICATIONS
· 10+ years of experience in technical support, engineering or operations environment 5+ off which should be in managing technical teams.
· Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
· Proven track record of driving improvement programs in the operations, engineering and support fields.
· Must have BE/B.Tech or equivalent degree. Higher education preferred.
· Proven track record of delivering results through people, business and operations management.
· Hands on experience in one of the technical domains – Networking & Security Services
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· Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
PREFERRED QUALIFICATIONS
International experience is an added bonus .The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.