1-A is the system which provides guidelines for the organization and its employees to identify the needs of customer and to ___ and to meet these needs.
(A) design and develop
(B) deliver the products or services
(C) produce
(D) all of the above
2- ___ is a series of standards dealing with quality management systems.
(A) ISO 9000
(B) ISO 9001
(C) ISO 9002
(D) ISO 9003
3- The following standard is for Environmental Management System Guidelines for Principles, Systems, and Supporting Techniques.
(A) ISO 9001
(B) QS 9000
(C) TS 9000
(D) ISO 14001
4-Following is (are) the benefit(s) of ISO 9000 Certification.
(A) Greater quality awareness
(B) Increased market share
(C) Reduced costs
(D) All of the above
5- Following is (are) the Limitation(s) of ISO 9000 Certification.
(A) does not provide any guideline for defining an appropriate process.
(B) process is not foolproof
(C) does not automatically lead to Total Quality Management (TQM)
(D) all of the above
6-ISO 9001 has ___ clauses.
(A) five
(B) six
(C) seven
(D) eight
7- Cleaner Production is the continual effort to ___, without reducing production capacity.
(A) prevent pollution
(B) reduce the use of energy
(C) reduce the use of water and material resources and minimize waste
(D) all of the above
8- A situation in which one country, region, or producer can produce a particular commodity more cheaply than another country, region or producer.
(A) Competitive advantage
(B) Geographical advantage
(C) Regional advantage
(D) All of the above
9- ___ is a non-profit organization that develops and publishes standards of virtually every possible sort, ranging from standards for information technology to fluid dynamics and nuclear energy.
(A) International Organization for Statistical
(B) International Organization for Standardization
(C) International Organization for Systems
(D) None of the above
10- When the money saved by renewable energy and energy efficiency more than pay for the capital and maintenance costs over a given period.
(A) Cost Efficiency
(B) Cost Improvement
(C) Cost Effectiveness
(D) None of the above
ANSWERS:
1-(D), 2-(A), 3-(D), 4-(D), 5-(D), 6-(D), 7-(D), 8-(A), 9-(B), 10-(C)