Quality Management MCQS WITH ANSWERS

 

Total Quality Management

101. ______________ is not a process tools for TQM systems

1. process flow analysis
2. histograms
3. plier
4. control charts

Correct answer: (C)
plier

102. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

1. 2
2. 2.4
3. 3
4. 3.4

Correct answer: (D)
3.4

103. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Correct answer: (A)
internal costs

104. ______________ are used in six sigma

1. black belt
2. green belt
3. both black belt and green belt
4. none of the Above

Correct answer: (C)
both black belt and green belt

105. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person

Correct answer: (A)
Communication, courtesy, and credibility of the sales person

106. Assured quality is necessary for building customer confidence.

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Correct answer: (A)
correct

107. ______________ is about supplying customers with what they want when they want it.

1. JUT
2. HET
3. JAT
4. JIT

Correct answer: (D)
JIT

108. ______________ are the areas that will be covered by the organization's processes

1. process areas
2. product Areas
3. private areas
4. preset areas

Correct answer: (A)
process areas

109. All of the following costs are likely to decrease as a result of better quality except ______________

1. customer dissatisfaction costs
2. inspection costs
3. maintenance costs
4. warranty and service costs

Correct answer: (C)
maintenance costs

110. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Correct answer: (B)
A user-based definition of quality

MCQs With Answers

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