Principles and Practices of Management
11. ______________ is an individual's capacity to influence decisions.
- Span of control
- Line authority
- Staff authority
- Power
Power
12. What is involved in communication process?
- Idea-encoding-channel-decoding-feedback
- Idea-information-channel-receiver
- Information-channel-receiver
- Sender-receiver-channel
Idea-encoding-channel-decoding-feedback
13. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as ______________
- The contingency approach.
- Scientific management.
- The quantitative approach
- Management science.
Scientific management.
14. Some policies are imposed by external forces, such as ______________
- Governmental regulatory agencies
- Employee demands
- Management decisions
- Lack of funding
Governmental regulatory agencies
15. The job design would be LEAST formal in a ______________
- Matrix structure
- Professional bureaucracy
- Divisionalized structure
- Machine bureaucracy
Professional bureaucracy
16. Which of the following is not an example of formal communication?
- Contact 1
- Project status report
- Status meeting
17. All of the following are communication tools EXCEPT ______________
- Memos
- Verbal circulation of a rumor
- Body language
- Inputting data into a spreadsheet
Inputting data into a spreadsheet
18. ______________ is a communication that flows from a higher level to one or more lower levels in the organization.
- Horizontal communication
- Upward communication
- Downward communication
- None of given options
Downward communication
19. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?
- management by objective
- management by exception
- participatory management
- inclusionary management
management by exception
20. Authority, discipline, unity of command, and unity of direction are ______________
- Principles of the human relations movement.
- Taylor's four principles of management.
- Elements of Weber's ideal bureaucratic structure.
- Four of Fayol's fourteen principles of management.
Four of Fayol's fourteen principles of management.