Principles and Practices of Management 11. ______________ is an individual's capacity to influence decisions.
Span of control Line authority Staff authority Power View answer Correct answer: (D)
12. What is involved in communication process?
Idea-encoding-channel-decoding-feedback Idea-information-channel-receiver Information-channel-receiver Sender-receiver-channel View answer Correct answer: (A)
13. Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as ______________
The contingency approach. Scientific management. The quantitative approach Management science. View answer Correct answer: (B)
14. Some policies are imposed by external forces, such as ______________
Governmental regulatory agencies Employee demands Management decisions Lack of funding View answer Correct answer: (A)
15. The job design would be LEAST formal in a ______________
Matrix structure Professional bureaucracy Divisionalized structure Machine bureaucracy View answer Correct answer: (B)
16. Which of the following is not an example of formal communication?
Contact 1email Project status report Status meeting View answer Correct answer: (B)
17. All of the following are communication tools EXCEPT ______________
Memos Verbal circulation of a rumor Body language Inputting data into a spreadsheet View answer Correct answer: (D)
18. ______________ is a communication that flows from a higher level to one or more lower levels in the organization.
Horizontal communication Upward communication Downward communication None of given options View answer Correct answer: (C)
19. Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?
management by objective management by exception participatory management inclusionary management View answer Correct answer: (B)
20. Authority, discipline, unity of command, and unity of direction are ______________
Principles of the human relations movement. Taylor's four principles of management. Elements of Weber's ideal bureaucratic structure. Four of Fayol's fourteen principles of management. View answer Correct answer: (D)